FAQs

We take pride in ensuring your books arrive safely! Here’s how we pack them for maximum protection:

• Multiple cushioning layers: We use a combination of double bubble wrap and corrugated rolls to create a shock-absorbing barrier around your books.
• Form protection: For extra delicate books, we add foam padding for targeted support.
• Secure outer shell: We place the cushioned books in a sturdy corrugated cardboard box to provide overall stability during shipping.

This multi-layered approach ensures your books reach their destination in pristine condition, ready for you to enjoy.

Once your order is shipped, it typically takes 2-10 days for delivery, depending on your location. We use FedEx for fast and secure delivery. For Australia we use Aramex as our 3PL provider. 

Yes, Hemingway delivers to your country! We ship to all countries worldwide.

When you order multiple books with different shipping timelines, we typically ship them together in one package to keep shipping costs lower for you. This means the timeline for delivery applies to the entire shipment.

When you order multiple books, we calculate the timeline based on a combined shipment since we charge only once for a single shipment. This means that all the books in your order will be shipped together, and the delivery time will be based on the availability and processing time of the slowest item in your order.

If you prefer to receive your books as soon as they are available, you can opt for split shipments at an additional cost. However, we recommend a single shipment to avoid extra charges and any hassle. For more details or to request a split shipment, feel free to reach out to us.

Absolutely! We ship internationally to ensure you get your items wherever you are in the world. We rely on FedEx Priority for their fast and reliable service, so you can be confident your package will arrive safely and securely.

We understand how disappointing it can be to receive damaged books. While we take immense pride in packing our books to the industry’s highest standards with multiple cushioning layers and sturdy boxes, damage can rarely occur during transit or customs checks.

Here’s what to keep in mind:

Minor Imperfections: It’s important to note that occasionally, there might be minor bent edges or a slight color seepage during the creation of special edges. We kindly ask you to consider these as part of the unique, handcrafted nature of the books.

Significant Damage: If the damage is significant, such as ripped pages, a detached cover, or extensive warping, please contact us immediately. You can do so by replying to your order confirmation email or reaching out through our website’s contact form.

What Happens Next?

Once you contact us, our customer service team will be happy to assist you. We’ll request pictures of the damage and work with you to find the best possible resolution, which may include a replacement book or a store credit depending on the situation.

We appreciate your understanding and apologize for any inconvenience caused by damaged books.

Important to Note: Due to the personalized nature of our custom-made books, we are currently unable to accept returns or exchanges. This is because each book is crafted specifically for you, and the delicate nature of the books makes them susceptible to damage during return shipping.

However, we prioritize your satisfaction! If you receive a damaged book, please contact us immediately. We’ll work diligently to find the best possible resolution, which may include a replacement book or other options depending on the situation.

We appreciate your understanding.

Cancellation:

We offer a 24-hour cancellation policy. This means you can cancel your order for a full refund within 24 hours of placing it.

Cancellation Fees:

Please note that there may be a cancellation fee applied in certain situations. This is because we incur non-refundable fees from payment processors like PayPal when a transaction is completed. The cancellation fee typically amounts to 4.4% + $0.30 USD and will be deducted from your refund.

Questions? We’re Here to Help!

If you have any questions about our refund policy or the cancellation process, please don’t hesitate to contact us. We’re happy to help!

We have USD as the standard currency on our website. 

Absolutely! Here’s where your Hemingway Books come from:

• Direct Sourcing: We source our books directly from publishers and authorized distributors. This ensures you get the real deal – genuine books, free of any worries about pirated or unauthorized copies.
• Committed to Authenticity: We take pride in offering authentic products. We have a strict anti-piracy policy and only partner with reputable suppliers who share our dedication to providing you with the genuine article.

We believe you deserve the best, and that includes high-quality, legitimate books. If you’d like to know more about our sourcing process, feel free to reach out!

We are officially registerd in the state of Delaware. Our registered company name is Alice in Wonderland, LLC. Our EIN is 32-0782747

We understand that trusting a smaller online business can be difficult, especially with so many scams out there. Here at Hemingway Books, we want to assure you that we are a legitimate company dedicated to providing you with high-quality, custom-made books.

Here are a few things to consider that demonstrate our legitimacy:

• Social Proof: See what happy customers are saying and how they’re enjoying their Hemingway Books by following us on Instagram! Look for us under “@athemingwaybooks” and see the community come to life through tagged photos.

  Check out the Reviews from real customers

  https://www.instagram.com/stories/highlights/18033684907861187/

  https://www.instagram.com/athemingwaybooks/tagged/

We’re constantly working on building trust and transparency. If you have any further questions or require additional information, please don’t hesitate to contact us!