Returns and Refund Policy: Transparency You Can Trust

At Hemingway, we believe in fostering a trusting and transparent relationship with our valued customers. Here’s our comprehensive Returns and Refund Policy to ensure a smooth and hassle-free experience:

Cancellations:

  • You have a 24-hour window after placing your order to request a cancellation. This allows us to adjust our inventory and processing before your order ships.
  • We do not offer cancellation on special edition pre-orders such as Onyx Storm, The Rebel Witch, Once Upon a broken Heart – Hardcover etc if 24 hours have passed since you made the order. This is because of the special nature and exclusivity of these titles.
  • A cancellation fee may apply to cover non-refundable processing charges we incur through PayPal/Stripe. This fee is typically 4.40% + $0.30 USD per transaction.
  • Any false chargebacks will be replied accordingly. Write to customer service and this may make things quicker.

Returns and Refunds:

  • We offer easy replacement for damaged books if they qualify after checking that the books are really damaged.
  • To initiate a return, simply contact our friendly customer service team at read@hemingwaybookstores.com. They’ll guide you through the return process and provide a return shipping label.
  • Once we receive the returned book(s) in their original condition, we’ll replace the books at no additional charge.

Important Points for Transparency:

  • Order Tracking: We understand your excitement! You’ll receive a confirmation email with tracking information once your order ships. This allows you to monitor its progress and plan accordingly.
  • Clear Communication: We believe in clear and open communication. If an issue arises with your order, we’ll proactively reach out to inform you and offer solutions.
  • Customs are paid by customers, shipping cost covers only the shipping and handling.
  • Proof of Purchase: Please keep your order confirmation email or receipt for your records. It helps us expedite the return or refund process.

Combined vs. Split Shipping:

  • We prioritize offering the most economical shipping options. Orders with multiple books, even if they have different shipping timelines, will typically be combined into one shipment to save you money.
  • Want it Faster? We understand sometimes speed is a priority. You can opt for split shipments at an additional cost. Please contact us before placing your order to discuss split shipment options and pricing.

False Claims and Chargebacks:

We take customer satisfaction very seriously. However, initiating a false chargeback or claim can lead to a permanent ban from using our services and making future purchases from our store.

We’re Here for You!

If you have any questions or concerns regarding cancellations, returns, refunds, or shipping, please don’t hesitate to reach out to our customer service team. We’re dedicated to providing exceptional service and ensuring a positive experience for every reader.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at read@hemingwaybookstores.com